Cancellation and Refund Eligibility:

Cognition+

1. Refunds will be provided on a prorated basis for the remaining sessions if the student chooses to cancel after certain sessions have been completed. The refund will be calculated based on the number of sessions remaining in the purchased package.

Wread.ai

2. Refunds will be processed based on the number of days remaining on the subscription plan at the time of the cancellation request.

Smartchoice

3. Since this is a one-time use product, refunds can be processed only before the tests are initiated on the website. Before the tests are initiated, a full refund is possible on cancellation. Once the tests are initiated by the user on the website, no refunds are possible.

Refund Calculation:

For Cognition+ and wread.ai, the refund will be calculated based on the number of sessions (for cognition+)/days (for wread.ai) remaining in the purchased package. The prorated amount will be determined by dividing the remaining number of sessions/days by the total number of sessions/days in the package.
The refund amount will be calculated as follows:
Refund Amount = (Number of Remaining Sessions/days ÷ Total Number of Sessions/days) x Total Package Price

Refund Process:

To request a refund, the student or their parent/guardian must follow these steps:

• Contact our customer support team by email or phone, providing the necessary details such as the student's name, package purchased, and reason for cancellation.
• The customer support team will verify the cancellation request and review the eligibility criteria.
• If the cancellation request meets the refund eligibility criteria, the refund process will be initiated within a 10 business days.
• The refund will be issued using the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in the account, depending on the payment provider and their policies.

Additional Information

• Refunds will only be provided for the remaining sessions and not for sessions that have already been completed.
• If a student misses a session without prior notice or fails to attend a scheduled session, it will be considered as completed, and no refund will be provided for that session.
• We reserve the right to modify or update this refund policy at any time. Any changes to the policy will be communicated to the students or their parents/guardians in advance.